Privacy Policy

Data processing

If you register for personal services such as the newsletter, purchase tickets in our ticket shop or place an order in our webshop then personal data such as name, address, contact details such as telephone number and email address is collected. If necessary, payment details are also collected.

We use this personal data exclusively for access to the relevant services where registration or payments are involved. The data is only requested and processed within the limits of the agreement we enter into with you. Personal data is also processed if this is necessary to fulfill a legal obligation incumbent upon us.

Camera systems

During your visit to our store it may be that our security cameras register your presence. For this we have a legitimate interest. We do this for the safety of visitors, staff and our premises. No personal data are linked to these camera images.

Sharing data with third parties

Your information may be provided to third parties when:

- you yourself give permission for this;

- This information cannot be traced back to you as a person / is anonymized;

- this is required by law;

- this is considered necessary for the execution of an agreement with you

- There is a legitimate reason for this.

This concerns the supplier of the booking system and the newsletter.

Without your permission, your personal data will not be provided to third parties for marketing purposes.

In addition, a number of software programs are used. The suppliers of these programs have access to personal data. VVV Amersfoort ensures that the exchange of data falls within the legal framework and a processing agreement has been made with all parties. This means that organisational and technical measures have been taken to ensure that your privacy is guaranteed.

Optimizing website

To continue to improve and optimize our website we use the software system Hotjar. Optimizing our website is an ongoing process and we would like to hear what you think of our website. Through a rating button you can let us know how you experience the website. This function is completely anonymous. The program also makes an anonymous recording of the performed actions of a user on our website. In this recording only our website is shown. The recordings are used to help us understand whether the website is clear. Your data will not be kept longer than necessary and will only be used for the purpose of improving our website. All data will remain within the VVV. 

Storage terms

Your data will not be kept longer than necessary for the purposes for which it was collected, unless it has to be kept on the basis of a legal obligation or until you ask us to remove your data. Personal data related to bookings with financial and tax data will be kept for 7 years.  Camera images of the store are kept for two weeks and then automatically deleted (unless there is an emergency in a certain period, then images are occasionally kept longer).

Rights

On 25 May 2018, the rules were further tightened with regard to data protection (General Data Protection Regulation). Should your data no longer be needed for the purpose for which it was processed, you have the right to request that this data be deleted. There are some exceptions to this, such as our obligation to retain certain data for, among other things, the tax authorities. Would you like us to remove your data from our system? Mail to info@vvvamersfoort.nl stating 'Remove my data from www.vvvamersfoort.nl' and include at least your last name and the email address you used to register. To prevent abuse, we may ask you to provide adequate identification. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. With this information we can look you up and remove your data. All data is transmitted via an SSL connection.

Other rights you have under the General Data Protection Regulation are the rights to access or amend your personal data or the right to object to the processing of your personal data. Should you wish to exercise any of these rights, please email info@vvvamersfoort.nl.

Complaints

If you feel that we do not comply with the applicable privacy regulations, we will be happy to help you find a solution. If that does not work, you have the right to submit a complaint to the Dutch Data Protection Authority.

Changes

This privacy statement came into force on 4 March 2021. VVV Amersfoort reserves the right to change and update this privacy statement.

Questions, requests and complaints

Do you have a question, notice or complaint about this privacy statement or about the processing of personal data by VVV Amersfoort? Then please contact us by calling 033-4654999 or send an e-mail to info@vvvamersfoort.nl.